TERMS OF BUSINESS
LUV Financial Solutions are a vehicle finance broker, who prides itself on offering a personal, efficient service to its customers and dealers. We will always treat our customers fairly and with integrity, constantly trying to secure them the best financial acceptance we can offer. We strive to build strong relationships with our dealer, that will help both businesses grow and give the customer a pleasant experience. Our experienced staff hold years of experience within the vehicle finance industry and are on hand to assist with anything along the journey.
By submitting an application to LUV Financial Solutions, you are allowing us to submit your details to a Third Party/Credit Reference Agency. In order to assess your credit worthiness, we will send your details to a third party to complete a soft search. Your details will be checked with fraud prevention agencies, if any false or incorrect information is passed to us and this is found to be fraudulent, details will be passed along to the fraud prevention agencies. Lenders your application is sent to will carry out credit searches with the details you have provided us. We will only work proposals that are sent through our portal, integrated systems or on our proposal form. Dealers are assessed on a regular basis to ensure that they are providing the customer with all information prior to submitting an application to ourselves.
Your details will be passed to the lenders with whom LUV Financial Solutions Ltd work with. These lenders will carry out credit checks of their own and may check your details with fraud prevention agencies. This group of lenders provide us with a wide range of credit products and as a broker we will try to obtain you the best finance acceptance.
We will not give you advice or recommendations, however we will provide you will all the information for you to make an informed decision. We may receive commission from a lender for introducing your details to them, these can vary based on each individual case. Dealers may also receive commission from ourselves for introducing business. LUV Financial Solutions will not charge you a fee for the service it provides.
We are authorised and regulated by the Financial Conduct Authority (FCA), who are the regulatory body for consumer credit firms and those that offer a financial service. Our authorised number is 631264. We trade under LuvCarLoans, LuvGroup, LUV Motor Finance, LUV Asset Finance, LUV Motorbike Loans. We act as a Credit Broker and not a Lender.
Privacy and Data Protection
LUV Financial Solutions are regulated by the Information Commissioners Office (ICO) and our registered number is ZA032449. We will ensure your information is stored securely and confidentially, only sharing your information for the purpose it was received, arranging and administering financial contracts. We will ask you what your marketing preferences are for future purpose, to let you know of any exclusive offers or services we may think will be of interest to you, or to ask you for feedback of your experience with us.
You have the right to request the information we hold on you at any time, as well as to ask us to remove your information from our systems. This can be done using the below contact details.
Finance GAP Insurance Information
To ensure we are treating all our customers fairly, we would like to make you aware of a product that may benefit you called, Finance GAP Insurance. This product could cover you in the event that your insurance company decided to write your vehicle off as a total loss, due to an accident/fire or theft and would cover you for the duration of your finance agreement. We recommend that you thoroughly research this product once your finance is in place and evaluate whether it would meet your current demands and needs. Please note that we are unable to advise you on this product, or pass you on to specific companies, however we do recommend that you look for a competitive quote.
In the event that you are dissatisfied with the service you have been provided, please do not hesitate to contact us on [email protected] Full details of our complaints procedure can be found at – http://luvcarloans/complaints
Registered Address – 11B Olympic Park, Olympic Way, Warrington, WA2 0YL.
Tel: 01925818284 Email: [email protected]